Privacy Policy

1. Introduction

Loceng Studio ("we", "us", "our") is a watch repair workshop based in Ipoh, Perak, Malaysia. We take the handling of personal data seriously and are committed to keeping the information you share with us safe and used only for the purposes described in this policy.

This policy applies to all personal data we collect through our website and through direct contact with clients. It reflects our obligations under the Personal Data Protection Act 2010 (PDPA) of Malaysia. If you have questions, contact us at [email protected].

2. Data We Collect

We collect only the information necessary to respond to your enquiry and, where relevant, to carry out a service. This may include:

• Your name
• Email address
• Phone number (if provided)
• Information about your watch provided in the message field
• Standard website usage data collected via cookies (see Cookie Policy)

Legal basis for processing: consent (for marketing or optional communications) and legitimate interest (for responding to service enquiries and managing the workshop workflow).

Data retention: contact information is kept for up to 3 years after the last contact, then deleted unless a statutory requirement applies.

3. How We Use Your Data

• To respond to enquiries about our services
• To communicate about watch service progress and collection
• To maintain workshop records of service history
• To improve how we operate and respond to clients

We do not use your personal data for unsolicited marketing. We do not sell or share your data with third parties except where required by law or necessary to operate a service you have requested.

4. Data Protection Measures

We take reasonable technical and organisational steps to protect the personal information you share with us. These include:

• Secure connection (HTTPS) for the website
• Access to client records limited to workshop staff
• No storage of sensitive payment details on our systems
• Disposal of paper records securely when no longer needed

In the unlikely event of a data breach that affects your rights, we will notify you as soon as practically possible.

5. Cookies

Our website uses cookies. Please see our Cookie Policy for full details on what cookies we use, why, and how to manage them.

6. Third-Party Links

Our website may contain links to external sites. We are not responsible for the privacy practices of those sites. We recommend reading the privacy policies of any external websites you visit.

7. Children's Privacy

Our services are directed at adults aged 18 and over. We do not knowingly collect personal data from minors. If you believe a minor has submitted information through our website, please contact us and we will take appropriate action.

8. Your Rights

Under the Personal Data Protection Act 2010 (Malaysia), you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data (subject to legal retention requirements)
• Withdraw consent for optional processing at any time
• Object to certain uses of your data

To exercise these rights, email us at [email protected]. We will respond within 21 days.

9. Policy Changes

We may update this policy from time to time. Significant changes will be noted on this page with a revised date. Continued use of the website following changes constitutes acceptance of the updated policy.

10. Contact for Privacy Matters

For any questions about this policy or how we handle your data:

Loceng Studio
78, Jalan Sultan Abdul Jalil, 30450 Ipoh, Perak, Malaysia
Email: [email protected]
Phone: +60 5-241 7963